National Pen - Dutch Customer Service Agent

Fantastic Opportunity to live and work in Ireland

At National Pen we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 18 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.

The Call Centre Agent is responsible for answering all nature of calls, pre and after sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agents tasks will be actioned on-line using Oracle.

Functions:

• Key tasks:
  • Giving general information on products
  • Processing orders telephone and mail
  • Up-Selling orders
  • Order status
  • Sample Product Requests
  • Customer complaints
  • Shipping issues (tracing orders; returns pick up etc.)
  • Finance queries (processing payments, invoice / statement queries)
  • Responding to faxes and letters from Customers
  • Translation and proofing
  • Any other duties/projects as directed by Management

Skills/Attributes/Requirements:

• customer support experience Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
• Must demonstrate ability to work well in a team contributing to the teams goals
• Need to demonstrate good time management, and good housekeeping Ability to analyze a problem quickly and resolve it following procedures
• Good telephone manner: courteous, clear speech, good call management, assertive
• Customer service focused, able to deal with customers in a friendly and polite manner
• Aware of overall business objectives revenue generation, customer satisfaction
• Be fluent in Dutch
• Good English
• Computer literate: excellent keyboard skills, familiar with different on-line database packages
• Ability to multitask

Job type:

Full Time Hours

Normal Hours of Work:

39.5 hrs per work Day Shift is from 7.30 am to 4.30 pm (depending on language) Mon to Fri.

Night Shift operates from 10.30 pm to 9.00 am depending on Market

Salary:

Salary€24,000basic per annum plus performance bonus of up to 16% of quarterly earnings, in addition to sales commission where applicable.

Additional benefits:

• Paid Holidays
• Parking
• Relocation package, we pay for flight ticket to come to Ireland up to €150 with 2 - 4 night accommodation
• Bonus
• Commission
• Vouchers
• Staff discount
• Sports & Social Club